Returns & Exchanges

RETURNS & EXCHANGES

Thanks for your order, we are happy to exchange your item within 14 days of the date of purchase. We ask all our customers before returning your purchase to ensure the product is unworn and in the original packaging.

Please include a note with your name and order number

HOW DO I RETURN AN ITEM?

You can return items to us within 14 days of receipt. Due to the nature and hygiene of our products, ALL products must be unopened and in its original shipped condition for the return to be accepted. Any products that have been opened or tampered with will not be accepted for a refund or exchange.

CAN I EXCHANGE ITEMS?

Yes exchanges are accepted within 14 days of receipt. Due to the nature and hygiene of our hair products, ALL products must be unopened and in its original shipped condition for an exchange to be accepted. Refunds are accepted on faulty items. The items must be returned unopened / unworn with in 14 days.

For hygiene reasons, we can not accept any products back that have been worn or removed from the gold coil hygiene tag. Items will be returned to the customer once postage has been paid and no exchange will be issued if this was deemed worn or tampered with.

DO I HAVE TO PAY TO RETURN AN ITEM?

Unfortunately, we do not have a free returns system. Returns must be paid by the customer.

If a item is returned and found to be outside of our company policy the customer will be expected to pay the postage in order for the product to be returned.

HOW LONG DOES A RETURN TAKE TO PROCESS?

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our HQ.

Refunds can take 14 days from the day we receive your return in our HQ. Please allow 3-5 working days from your refund notification for the funds to clear in your account.

When returning a item always fill out the returns form provided including your order number name and phone number.

Refunds are not accepted if the customer simply changes their mind. Items can be exchanged for an alternative shade length or method. 

The items remain the buyers property until luxe by she receives them back. We will not be held liable for any items lost in the post.
Before returning your item please email luxebyshe@mail.com with your order number and reason for the return. We will ask you to answer some questions before your return is agreed.

NO REFUNDS ON SALE / DISCONTINUED ITEMS / CUSTOM MADE HAIR OR CLIP INS

RETURNS : Email luxebyshe@mail.com